EE Mobile and Broadband Users Hit by Widespread Service Outage Across the UK

EE customers across the UK experienced a major disruption to mobile and broadband services, with users reporting sudden loss of signal, slow data and intermittent outages. Reports surged into the thousands early this morning, indicating a widespread problem rather than isolated local faults. According to early user feedback and outage data, customers in multiple cities were unable to make calls, connect to mobile data, or access broadband services, prompting concerns for those working from home or relying on EE as their primary internet source.

EE issued a statement confirming that its network teams are working urgently to resolve the issue. While the exact cause has not been publicly detailed, outages of this scale typically indicate a fault in the network’s core infrastructure rather than a regional equipment failure. The company has not yet confirmed whether customers will be eligible for compensation, but indicated that updates will be shared once full diagnostics are complete.

The incident comes at a time when EE has also been rolling out network upgrades in select high-traffic locations, offering improved speeds and coverage to more than 1,000 hotspots nationwide. Although unrelated to the outage, these enhancements highlight the operator’s ongoing efforts to strengthen service reliability, which will now face renewed scrutiny in light of today’s disruption.

For now, users are advised to reboot their devices, switch to Wi-Fi calling where available, and monitor EE’s official service channels for real-time updates. As engineers continue restoration work, many customers are calling for clearer communication and faster transparency regarding the cause of the nationwide issue.